CNN Ratings Decline Stirs Worries – NYTimes.com.
From a Business Standpoint: When thinking about the woes of CNN, I thought of a practical lesson for all luxury brands and retailers.
You can’t be everything to everybody
As any observer might notice, there is a deep bifurcation in American politics today. It seems that in its quest for objectivity and nonpartisan reporting, CNN has become everything and/or nothing to viewers. MSNBC and Fox are doing well because they have a market focus. Whether or not you agree with their specific political views (the products), Fox and MSNBC may be doing a better job in serving (customer satisfaction) their viewers (customers).