BOLD Customer Experience Management, Blogging, @doubletree… I need more than 140 characters

I need more than just 140 characters

As soon as I tweeted it, I felt like I had to say more. Have you ever met someone, read a book, or watched a movie that contained ideas or dreams that you’ve always had? Thoughts that, prior to the encounter, you couldn’t concisely express?

I’ve been having those moments as I’ve been reading this book about companies that adopt a customer-first culture.

BoldThe book has been the breath of fresh air I needed to fill my lungs of passion for the customer. After going through some of my past posts, it dawned on me that I agreed with the authors (Shaun Smith and Andy Milligan) long before I received the book as a graduation present in 2012. Since starting the book, I have ordered four more copies for my friends across the US (and even in Japan). I think you should read it too.

Heck I might just send a free copy to the first person to send me a message via the comment box. 
 
Past Posts

As I was looking through my old posts, I felt so proud for having a point of view of my own, before being introduced to someone else’s. I couldn’t have begun to formulate my perspective if I hadn’t had a cathartic outlet like blogging. It never really mattered if I sounded stupid, smart, or experienced, I just wanted to put my thoughts out there. All that mattered was for me to develop my own point of view. Finding this book was such a proud moment for me because it lets me know that I’m not crazy. I’m just saying what I think. So its really important to blog.

If you need to develop a point of view on something that’s important to you, start putting your thoughts out there. Start a blog…. do something.

On to the next piece.

I’m in Boston, MA for the Retail and Luxury Goods Conference held by Harvard Business School. I’ve been coming since 2011 because its such a comfortable zone, being around luxury industry professionals. It’s especially relevant for me because of my personal mission in life and business:

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Whenever I come to the conference, I stay with the same hotel brand – DoubleTree by Hilton Worldwide. I have to say it is such a wonderful customer experience because I always get what I expect – the feeling of a home away from home. More to come sooner than you think.

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A Gathering of Luxury

One of the substantial influences that prompted me to start Lessons in Luxury was an industry conference I attended in April, 2011. The event was the Retail & Luxury Goods Conference hosted by the student-run Retail & Luxury Goods Club at Harvard Business School (HBS). Meeting business luminaries such as Tommy Hilfiger, William Lauder, and Stephen Sadove did a lot to help me develop my career ambitions.

This year, you can join me and my cohorts in the Luxury and Retail Club from The College of William and Mary, in Boston, MA. HBS will host the 2012 iteration of its annual conference from April 14, 2012 to April 15, 2012. For more information on registration, keynote speakers, and logistics, go to http://www.hbsrlgconference.com.

Previous speakers at the conference have included:

  • Stephen Sadove – Chairman and CEO, Saks Incorporated
  • William Lauder – Executive Chairman, The Estee Lauder Companies
  • Tommy Hilfiger – Principal Designer and Visionary of the Tommy Hilfiger Brand
  • Bernd Beetz – CEO, Coty Inc.
  • Terry J. Lundgren – CEO, Macy’s Inc.
  • Patrizio di Marco – CEO, Gucci

I look forward to seeing you there.