BOLD Customer Experience Management, Blogging, @doubletree… I need more than 140 characters

I need more than just 140 characters

As soon as I tweeted it, I felt like I had to say more. Have you ever met someone, read a book, or watched a movie that contained ideas or dreams that you’ve always had? Thoughts that, prior to the encounter, you couldn’t concisely express?

I’ve been having those moments as I’ve been reading this book about companies that adopt a customer-first culture.

BoldThe book has been the breath of fresh air I needed to fill my lungs of passion for the customer. After going through some of my past posts, it dawned on me that I agreed with the authors (Shaun Smith and Andy Milligan) long before I received the book as a graduation present in 2012. Since starting the book, I have ordered four more copies for my friends across the US (and even in Japan). I think you should read it too.

Heck I might just send a free copy to the first person to send me a message via the comment box. 
 
Past Posts

As I was looking through my old posts, I felt so proud for having a point of view of my own, before being introduced to someone else’s. I couldn’t have begun to formulate my perspective if I hadn’t had a cathartic outlet like blogging. It never really mattered if I sounded stupid, smart, or experienced, I just wanted to put my thoughts out there. All that mattered was for me to develop my own point of view. Finding this book was such a proud moment for me because it lets me know that I’m not crazy. I’m just saying what I think. So its really important to blog.

If you need to develop a point of view on something that’s important to you, start putting your thoughts out there. Start a blog…. do something.

On to the next piece.

I’m in Boston, MA for the Retail and Luxury Goods Conference held by Harvard Business School. I’ve been coming since 2011 because its such a comfortable zone, being around luxury industry professionals. It’s especially relevant for me because of my personal mission in life and business:

Tweet

Whenever I come to the conference, I stay with the same hotel brand – DoubleTree by Hilton Worldwide. I have to say it is such a wonderful customer experience because I always get what I expect – the feeling of a home away from home. More to come sooner than you think.

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About Edmund Amoye

Synonyms: Connector; Lateral Leader; Luxury Brand Guardian; Team Player; Problem Solver; Entrepreneur; Profit Generator; Strategist; Value Creator; Thinker & Doer. Skills: Bus. Dev./Intelligence/Strategy; Equity Research; Financial Analysis; CRM; Revenue Generation; Sales Training and Development; Entrepreneurship; Marketing Research & Strategy; Public Speaking & Presentations; Social Media Differentiators: "Seeing Around Corners"; "Comfort with Ambiguity"; "Calm Under Pressure"; "Connector"

2 responses to “BOLD Customer Experience Management, Blogging, @doubletree… I need more than 140 characters”

  1. Evelina Galli says :

    I’d love to get that book if your offer is still available :)

  2. Edmund Amoye says :

    Evelina, I sent you an email asking for a mailing address. Thanks for the engagement, likes, and follows. Keep them coming. I’m following you too.

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